R and S J Thomas
We would like to take this opportunity of thanking you for the repair work carried out on our caravan. As I am sure you are aware, we had our doubts on how the repairs would look given the age of the van, and the obsolete parts clause in our insurance policy.
You have exceeded all expectations. We are truly amazed at the workmanship and the end result. We are indeed very happy campers.
The Fairburn family
Just a quick thank you to all your team at Cross hands. We were on holiday when our fridge stopped working, our intention was to stay for 2 weeks, however without a fridge we had decided to go home. The warden on our site recommended you, after explaining our predicament to you an engineer arrived. He explained that a new 'cooling unit' was required. This arrived the following day and your engineers arrived to fit it the same day.
We cannot thank you enough, first class service and knowledgeable staff!
Mr V James
I would like to thank you and your staff for finally resolving all the warranty issues on our Elddis caravan. As you know I was starting to think that these problems would be with us for ever! One visit to your workshop corrected 90% of the problems! As you know I had waited 4 months for my dealer to resolve these issues. I look forward to bringing my van in when all the parts have arrived with you.
Keep up the good work.
Mr and Mrs Bowen
We called into your premises last Saturday looking for parts for our Perle Orestes caravan. We had tried several other places but with no joy at all. So we were amazed that you understood what we wanted and had the correct hub seal in stock! We look forward to seeing you soon.
Mr. J Morgan and Ms P. Rees
We collected our Bailey Senator Indiana from you last Thursday after having its annual service. From our initial contact with you to book our caravan in to our collection we were extremely impressed. At each stage we were met by polite, courteous and knowledgeable staff, they are a credit to your company. The advice given by Jonathan?, one of your engineers regarding our gas regulator I'm sure has led to us not suffering the dreaded 'blocked regulator' problems.
We look forward to seeing you next year.
So glad we found you!
Our motorhome was due for its second habitation service in November; we were given you details whilst on holiday in Cornwall. So highly did this chap recommend you we decided to contact you to carry out the service. I must say we were shocked to find out we had to wait four weeks for an appointment. However after using Carafit for our service we can see why you're so busy.
We have only one complaint, why don't you have a bigger workshop so that the four week wait can be avoided? Even with a bigger workshop I fear the four week wait might continue.